Effective Date: 1st March 2025
Welcome to Flow! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when using the Flow mobile application and services. By using Flow, you agree to the terms outlined in this Privacy Policy, in compliance with the latest Apple App Store and Google Play policies.
1. Information We Collect
1.1 Personal Information
We collect personal data that you provide during registration and use of the app, including:
- Full Name
- Email Address (mandatory)
- Mobile Number
- Date of Birth
- Nationality
- Gender
- City
- Address
- Photo
1.2 Device & Location Data
- Device type, operating system, and unique device identifiers
- GPS location for QR code scans and reward redemption (collected only when necessary and with user consent)
- IP address and network information
1.3 App Usage Data
- Scanned QR codes and earned points
- Referral activity and friend invitations
- Redemption history and leaderboard participation
- In-app interactions and preferences
2. How We Use Your Information
We use your data for the following purposes:
- Account Management: To create and maintain your user profile.
- Rewards & Transactions: To issue, track, and redeem points.
- Fraud Prevention: To detect and prevent fraudulent activities, including GPS spoofing, bot usage, and referral abuse.
- Personalization: To recommend rewards, promotions, and relevant experiences based on your preferences.
- Security & Compliance: To protect your data, prevent unauthorized access, and comply with Saudi data protection regulations, Apple App Store, and Google Play policies.
- Marketing & Engagement: To send promotional offers, leaderboard updates, and referral program notifications (you may opt out anytime).
3. How We Share Your Information
We do not sell your personal data. However, we may share it under the following circumstances:
- With Merchants & Partners: To facilitate rewards, transactions, and promotional campaigns.
- For Legal Compliance: When required by law, regulation, or government authority.
- With Service Providers: To help process transactions, cloud hosting, analytics, and fraud detection.
- With Third-Party Analytics Providers: To improve the app experience while ensuring compliance with Apple and Google privacy policies.
4. Data Retention & Deletion
- Your personal data is retained as long as your account remains active.
- Unused points expire after 1 year.
- You can request account deletion and data removal at any time by contacting our support team.
- Data deletion requests will be processed within 30 days.
5. Security Measures
We implement industry-standard security protocols, including:
- Data Encryption: Protects your data during transmission and storage.
- Two-Factor Authentication (2FA): For enhanced account security.
- Anti-Fraud & Spoofing Detection: To monitor suspicious activity and prevent abuse.
- App Tracking Transparency (ATT) Compliance: Users can opt out of data tracking in compliance with Apple’s iOS privacy guidelines.
- Google Play Data Safety Compliance: Ensuring proper handling of sensitive information per Google’s latest app policies.
6. Your Rights & Choices
You have the following rights regarding your data:
- Access & Correction: You can update your personal details within the app.
- Opt-Out: You can unsubscribe from marketing communications.
- Data Deletion: You can request to delete your account and associated data.
- Revoking Permissions: You may revoke app permissions (e.g., location, camera) from your device settings at any time.
To exercise these rights, please contact our support team at info@flow-rewards.com.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be communicated through in-app notifications or emails. Your continued use of Flow signifies acceptance of these changes.
8. Contact Information
For any questions regarding this Privacy Policy, contact us at:
Thank you for trusting Flow! We are committed to keeping your data secure and providing you with an exciting, rewarding experience.